Privacy Policy


What personal data we collect and why we collect it

This Privacy Policy describes how Mid Glamorgan Provisions Ltd (“Mid Glamorgan Provisions” , “we” or “us”) gathers and uses personal information submitted on our website (“the website”). It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. Registration of your details on the Contact Us section of the websites are voluntary. If you do decide to register, we will not collect your personal information until you agree to submit the form.


“What information do we collect about you?” “How will we use your information?” “Control of your information and correction” “Use of Cookies” “Social Media Features and Widgets” “Changes to our privacy policy” “Enforcement of this Policy” “Contact Information”

What information do we collect about you?

When you create a user account with us we collect information about you, including contact information that allows us to process any orders that you place, to manage your account, and to provide you with support. If you enter your details into the Contact Us form at our websites, you will be asked to provide certain personally identifiable information (“PII”) such as your name, email address and telephone number. If you decide to provide PII, you are telling us that this information is both true and accurate, and that you are authorised to provide it to us. We keep a record of orders you place to allow us to assist you with previous orders and to answer any queries you might have. Website usage information is collected using cookies.

How will we use your information?

We will treat your personal information as confidential, and we will not share your personal information with third parties without your permission. Information provided through the Contact Us page of our websites will be stored in our Customer Relationship Management system and will be used by our staff members to follow-up with you directly based on your interest in our products or services as well as competitions or special offers where you have provided consent for us to do so. We collect contact details to allow us to provide you with essential services updates relating to our services (such as maintenance and downtime notices and notice of changes to our terms or privacy policy) as well as to provide invoices and reports where requested. From time to time our staff may need to access your account in order to carry out maintenance procedures. You can change your preferences about what information you want to receive from us and how by emailing support at or call us on 01656 654363. We collect usage information in order that we can recognise you and personalise your repeat visits to our websites. Where you request an invoice account we may share information you have provided for credit reference purposes.

Control of your information and correction

You have a right to request a copy of the information that we hold about you. If you would like a copy of your information please send an email to Alternatively please write to us at: FAO Data Protection, Mid Glamorgan Provisions Ltd, George Street, Bridgend Industrial Estate, Bridgend. CF31 3TS Please ensure you provide us with your name and account number in order that we can identify you. We may ask you for additional information in order to verify your identity. If you are unable to provide this we reserve the right to refuse to provide you with the information you have requested. This is to protect the confidentiality of your information. We want to ensure that any personal data we hold about you is accurate and up to date. You may ask us to correct or erase any information that you feel is incorrect using the contact details above.

Use of Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitors to our websites and to compile statistical reports on website use. For further information visit our cookie policy at

Social Media Features and Widgets

Our sites may include social media features, such as the Facebook Like button and widgets, such as the Share This button or interactive mini-programs that run on our sites. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the company providing it.

Changes to our privacy policy

We keep our privacy policy under regular review and we will notify users of any changes to this privacy policy.

Enforcement of this policy

If you have questions about the policies described in this policy, please contact us by emailing